Any order placed on Wildpins Website for ‘stock’ items (meaning any pin or items that we keep warehoused and is NOT a custom item commissioned to be created by our customer(s)) may be returned within 30 days for a refund, less shipping fee and a 10% restocking fee. Refund will be made upon return and evaluation of the item(s), via UPS or FEDEX at the customer’s expense back to 11936 W 119th St #202 Overland Park, KS 66213. Customers wishing to return stock items MUST call prior to returning products and acquire an RMA code to be placed on the outside of the returned package. Returns may not be accepted without the RMA code.
Any commissioned order or ‘custom’ order placed through Wildpins or directly via phone, email or other correspondence to Wildpins are NOT eligible for returned unless the product is determined to be damaged or defective, or obviously made incorrectly and not to the specifications agreed upon between Wildpins and the customer. If commissioned items ARE eligible for a return or redo, due to being defective, or obviously made incorrectly and not to the agreed upon specifications (specifications listed on the PROPOSAL/ESTIMATE signed but customer in order to move forward with production), a refund shall be made forthwith upon return of the defective item(s), or the corrected items shall go into production as soon as possible, should that be the wish of the customer, or other arrangements between Wildpins and the customer may be made if approved by Wildpins and customer.
REFUND POLICY AS IT RELATES TO LATE DELIVERIES OF ‘CUSTOM’ ITEMS
Wildpins may agree to a specific delivery date of item(s). However, Wildpins and Wildpins.com are not responsible/liable to this date should unexpected situations arise, such as bad weather, factory power outages, shipper issues, importing and customs inspections and delays, etc. Items and products that are late due to issues out of our control are NOT eligible for return or refund. We recommend allowing an extra 7-10 for shipping, beyond production time, as a buffer from unknown conditions that may affect delivery. We will, of course, always do everything in our power to make sure orders are received in a timely manner.
Last updated November 2019.